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Termas do Carvalhal

Wellness Destinations - Health resorts / Hot springs / Thalassotherapy / Spas

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Street
Rua do Balneário, 3600-398
Castro Daire, Castro Daire (Viseu)
Portugal

Contact
Tel +351 232 382 342
geral@termasdocarvalhal.com
http://termasdocarvalhal.com/

Created by
Técnico AP - IB
12/01/2021

Last modification by
Técnico AP - IB
14/01/2021

Assistance dogs allowed Information in Braille
The accessibility of this tourism resource has been analyzed by experts The accessibility of this tourism resource has been analyzed by experts

DOWNLOAD REPORT


As Termas do Carvalhal estão situadas no limite norte da Beira Alta, distrito de Viseu, concelho de Castro Daire, no meio das bacias hidrográficas do Vouga e do Paiva, enquadradas pelas serras de Montemuro e de Arada. As suas águas são procuradas para doenças de pele, do aparelho digestivo e respiratório, reumáticas e são uma óptima estância de repouso.
Users questionnaire Technical questionnaire

Customer service and other key information

Customer service and other key information

General information

The name of the tourism resource is easy to see and read: yes

There is free access to the Internet in communal areas. A password might be required: yes

You can enter with an assistance dog: yes

Customer service staff have undertaken courses on the needs of people with disabilities: no

A member of the customer service staff knows sign language: no

There are warning signals in case of danger or in an emergency: yes

Warning and emergency signals: audible alarms

This establishment has a wireless card payment device with technical aids to recognise the buttons by touch: yes

There is a Web page about this tourism resource: yes

Visitors can ask to borrow wheelchairs, walking sticks or folding stools: yes

Cognitive accessibility

The rooms have a number on the door.

It is easy to find the way to the entrance.

It is easy to find the way to the customer service desk. It is at the entrance.

It is easy to find the way to the bathroom facilities for men and women. At the entrance there are signs to distinguish them.

It is easy to find the way to the disabled bathroom facilities. They have a sign on the door.

Physical accessibility

Reserved parking space in the public road

Route to the reserved space

The route from the reserved space to the pavement is: level

Reserved space

The reserved spaces are on a flat surface: horizontal

Reserved spaces are shown by the ISA (International Symbol of Access) logo on the ground: no

The reserved space is shown by a vertical ISA (International Sign for Access) logo: yes

Characteristics of the flooring

The flooring is uniform: no

The flooring is in good shape: yes

Surroundings

General information

Type of access road: pedestrian and vehicular

Incline of the access road: steep slope

Characteristics of the flooring

The flooring is uniform: no

The flooring is in good shape: yes

Establishment access

General information

The entrance reviewed is: the main one

The entrance is flat: no

It is accessed: via a ramp

Ramp

Number of sections: 1

Characteristics of the section

Length of the section: 216 cm

Average longitudinal incline (%): 10

Average transversal incline of the section: <= 2%

The usable width of the section: 125 cm

Turning circle diameter at the end of the ramp: 182 cm

The sections have horizontal landings: does not apply, the ramp only have 1 section.

There is protective skirting on both sides of the ramp: no

The section has handrails: no

Characteristics of the flooring

The flooring is uniform: yes

The flooring is in good shape: yes

Entrance door

The space is in front of the door is: horizontal

The space behind the door is: horizontal

Turning space diameter in front of the door: 182 cm

Turning space diameter behind the door: 111 cm

Type of door: swing door

Number of leaves: two leaves

Type of opening: outward

Doorway width, per single-leaf door: 82 cm

Doorway width for all door leaves: 132 cm

The door handle requires a twist of the wrist: no

There is an interphone: no

There are one or more floor mats: yes

Customer service area

Interior access

It is accessed: flat

Interior room

Clearance width: 111 cm

Minimum clearance width at narrow points: 111 cm

Turning circle diameter: 150 cm

The flooring is uniform: yes

The flooring is in good shape: yes

The floor is carpeted: no

Features

Along the route, there is at least one connecting door: no

There is a customer service desk: yes

Customer service desk

The customer service desk is on two levels: yes

Height of the non-adapted desk: 85 cm

Height of the adapted desk: 72 cm

Clearance length beneath the adapted desk: 110 cm

Vertical route

The vertical route is taken: via a lift

Lift

General information

Indicate the floors it connects: 0 - -1

The lift is located on an accessible floor with an accessible route: no

Notes: no momento da visita, o elevador não estava a funcionar.

Approach area of the lift

Turning space clearance in front of the lift car: 370 cm

Height of the call buttons: 122 cm

Lift door

Type of door: swing door

Type of opening: manual

Door opening width: 80 cm

Lift car

Usable width of the lift car: 84 cm

Useful depth of the lift car: 105 cm

The lift car floor is level with the floor of the landing: no

If no, please indicate the height difference: 13 cm

Maximum height of the lift car buttons: 126 cm

There are handrails: yes

Height of the handrail: 91 cm

In the lift car there is a mirror opposite the lift door: yes

Usability and safety

There is an alarm system in case of an emergency: yes

Vertical route

The vertical route is taken: via stairs

Stairs

Characteristics

Useful width of the steps: 122 cm

The stairs have handrails: yes, on one side

Handrails and railings

There are double handrails: no

Height of the top handrail: 104 cm

The structure of the handrail allows the hand to be in contact at all times: yes

Steps

All the steps have the same height: yes

Maximum height of the steps: 19 cm

All the steps have the same depth: yes

Minimum depth of the tread: 32 cm

The steps have nosing: yes

Both sides of the stairs are fitted with protective skirting: yes, on one side

Adapted toilet in common area

General information

Total number of adapted cubicles at the establishment: 1

Floors on which they are located: piso 0

Type of adapted cubicle reviewed: stand-alone cubicle for both sexes

Stand-alone cubicle

Signs

Adapted toilets are shown by the International Symbol of Access (ISA): yes

Characteristics

Interior access

It is accessed: flat

Bathroom cubicle door

The space before the door is: horizontal

The space behind the door is: horizontal

Turning circle diameter before the door: 130 cm

Turning circle diameter behind the door: 154 cm

Type of door: swing door

Type of opening: outward

Doorway width, per single-leaf door: 84 cm

The door handle requires a twist of the wrist: no

The door is fitted with a return spring: no

Interior room

Clearance width: 154 cm

Minimum clearance width at narrow points: 104 cm

Turning circle diameter: 154 cm

The flooring is uniform: yes

The flooring is in good shape: yes

Bathroom

There is some kind of alarm system in place for calling for assistance that can be activated from inside the bathroom: no

Type of lighting: switch

Maximum height of the light switch, towel and clothes racks: 115 cm

Sink

Height in relation to the floor of the upper edge of the sink: 81 cm

Clearance height beneath the sink: 74 cm

Clearance depth beneath the sink: 30 cm

The sink has elements that obstruct a frontal approach: no

Type of tap: which requires a twist of the wrist

There are fixings at a height of between 70 cm and 1.2 m: yes

The sink analysed is inside the adapted cubicle: yes

There is a height-adjustable sink: no

Toilet in communal areas

Right-hand side transfer space (width): 215 cm

Left-hand side transfer space (width): 104 cm

Frontal transfer space (depth): 154 cm

Transfer to the toilet is carried out: from the front and side

Lateral transfer spaces with a width >= 80 cm: 2

Meeting rooms or event areas

General information

Name of the room reviewed: duche Vichy

Floor where it is located: 1

Interior access

It is accessed: flat

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Turning space diameter in front of the door: 130 cm

Turning space diameter behind the door: 123 cm

Type of door: swing door

Number of single-leaf doors: one

Type of opening: inward

Doorway width, per single-leaf door: 75 cm

Type of door handle: doorknob

Average height of the handle: 100 cm

The door handle requires a twist of the wrist: yes

The door is fitted with a return spring: no

Interior room

Turning circle diameter: 123 cm

The flooring is uniform: yes

The flooring is in good shape: yes

Furniture

Type of furniture: benches

Bench

Height of the seat: 49 cm

Depth of the seat: 38 cm

There is a backrest: no

There are armrests: no

Meeting rooms or event areas

General information

Name of the room reviewed: gabinete de Massagens

Floor where it is located: 1

Interior access

It is accessed: flat

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Turning space diameter in front of the door: 130 cm

Turning space diameter behind the door: 87 cm

Type of door: swing door

Number of single-leaf doors: one

Type of opening: inward

Doorway width, per single-leaf door: 75 cm

Type of door handle: doorknob

Average height of the handle: 100 cm

The door handle requires a twist of the wrist: yes

The door is fitted with a return spring: no

Interior room

Clearance width: 87 cm

Turning circle diameter: 87 cm

The flooring is uniform: yes

The flooring is in good shape: yes

Meeting rooms or event areas

General information

Name of the room reviewed: gabinete Médico

Floor where it is located: 1

Interior access

It is accessed: flat

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Turning space diameter in front of the door: 139 cm

Turning space diameter behind the door: 540 cm

Type of door: swing door

Number of single-leaf doors: one

Type of opening: inward

Doorway width, per single-leaf door: 75 cm

Interior room

Minimum clearance width at narrow points: 540 cm

Turning circle diameter: 540 cm

The flooring is uniform: yes

The flooring is in good shape: yes

The floor is carpeted: no

Furniture

Type of furniture: chairs

Notes: altura das Marquesas - 57cm (altura não regulável)

Chair

Height of the seat: 45 cm

There is a backrest: yes

Meeting rooms or event areas

General information

Name of the room reviewed: duche Vichy

Floor where it is located: 1

Interior access

It is accessed: flat

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Turning space diameter in front of the door: 130 cm

Turning space diameter behind the door: 123 cm

Type of door: swing door

Number of single-leaf doors: one

Type of opening: inward

Doorway width, per single-leaf door: 75 cm

Type of door handle: doorknob

Average height of the handle: 100 cm

The door handle requires a twist of the wrist: yes

The door is fitted with a return spring: no

Interior room

Turning circle diameter: 123 cm

The flooring is uniform: yes

The flooring is in good shape: yes

Furniture

Type of furniture: benches

Bench

Height of the seat: 49 cm

Depth of the seat: 38 cm

There is a backrest: no

There are armrests: no

Meeting rooms or event areas

General information

Name of the room reviewed: gabinete de Massagens

Floor where it is located: 1

Interior access

It is accessed: flat

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Turning space diameter in front of the door: 130 cm

Turning space diameter behind the door: 87 cm

Type of door: swing door

Number of single-leaf doors: one

Type of opening: inward

Doorway width, per single-leaf door: 75 cm

Type of door handle: doorknob

Average height of the handle: 100 cm

The door handle requires a twist of the wrist: yes

The door is fitted with a return spring: no

Interior room

Clearance width: 87 cm

Turning circle diameter: 87 cm

The flooring is uniform: yes

The flooring is in good shape: yes

Meeting rooms or event areas

General information

Name of the room reviewed: gabinete Médico

Floor where it is located: 1

Interior access

It is accessed: flat

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Turning space diameter in front of the door: 139 cm

Turning space diameter behind the door: 540 cm

Type of door: swing door

Number of single-leaf doors: one

Type of opening: inward

Doorway width, per single-leaf door: 75 cm

Interior room

Minimum clearance width at narrow points: 540 cm

Turning circle diameter: 540 cm

The flooring is uniform: yes

The flooring is in good shape: yes

The floor is carpeted: no

Furniture

Type of furniture: chairs

Notes: altura das Marquesas - 57cm (altura não regulável)

Chair

Height of the seat: 45 cm

There is a backrest: yes

Visual accessibility

Reserved parking space in the public road

Route to the reserved space

The route from the reserved space to the pavement is: level

Reserved space

The reserved spaces are on a flat surface: horizontal

Characteristics of the flooring

The flooring is uniform: no

The flooring is in good shape: yes

Surroundings

General information

Type of access road: pedestrian and vehicular

Incline of the access road: steep slope

Characteristics of the flooring

The flooring is uniform: no

The flooring is in good shape: yes

Establishment access

General information

The entrance reviewed is: the main one

The entrance is flat: no

It is accessed: via a ramp

Ramp

The space beneath the ramp has a height of less than 220 cm: no

Characteristics of the section

Length of the section: 216 cm

Average longitudinal incline (%): 10

Average transversal incline of the section: <= 2%

The usable width of the section: 125 cm

The sections have horizontal landings: does not apply, the ramp only have 1 section.

There is protective skirting on both sides of the ramp: no

The section has handrails: no

At the start and/or end of the sections there is a strip of flooring in a contrasting colour and texture: no

Characteristics of the flooring

The flooring is uniform: yes

The flooring is in good shape: yes

Entrance door

The space is in front of the door is: horizontal

The space behind the door is: horizontal

Type of door: swing door

Type of opening: outward

Doorway width, per single-leaf door: 82 cm

Doorway width for all door leaves: 132 cm

Door material: glass

The glass door: there are sharply colour-contrasting strips

There is an interphone: no

Customer service area

Interior access

It is accessed: flat

Interior room

The flooring is uniform: yes

The flooring is in good shape: yes

The floor is carpeted: no

There are overhanging elements at a height of under 2.20 m that do not continue down to the ground: no

The lighting is uniform: yes

The lighting is adequate: yes

Features

Along the route, there is at least one connecting door: no

There is a customer service desk: yes

Vertical route

The vertical route is taken: via a lift

Lift

Approach area of the lift

On the floor in front of the lift, there is a warning strip in a different colour and texture: no

The buttons are a different colour: no

The buttons have alto relief text: yes

Lift door

Door material: opaque

The door is a different colour to the wall: no

Lift car

The buttons are a different colour: no

The buttons have alto relief text: yes

The buttons have text in Braille: yes

There are handrails: yes

Height of the handrail: 91 cm

In the lift car there is a mirror opposite the lift door: yes

Usability and safety

There is an alarm system in case of an emergency: yes

Vertical route

The vertical route is taken: via stairs

Stairs

Characteristics

Useful width of the steps: 122 cm

The stairs have handrails: yes, on one side

At the bottom and/or top of the stairs there is a strip of flooring in a contrasting colour and texture: no

Handrails and railings

There are double handrails: no

The handrail extends past the ends: no

The handrail is continuous, even along the intermediate landings: yes

The structure of the handrail allows the hand to be in contact at all times: yes

Steps

All the steps have the same height: yes

Maximum height of the steps: 19 cm

All the steps have the same depth: yes

Minimum depth of the tread: 32 cm

Type of riser: with risers

The riser is a different colour to the tread: no

The steps have nosing: yes

Both sides of the stairs are fitted with protective skirting: yes, on one side

The edges of the steps are clearly marked: no

Other information

The stair lighting is uniform: yes

The stair lighting is adequate: yes

The space beneath the stairs has a height of less than 220 cm: no

Adapted toilet in common area

General information

Stand-alone cubicle

Characteristics

Interior access

It is accessed: flat

Bathroom cubicle door

The space behind the door is: horizontal

Type of opening: outward

The door is a different colour to the wall: yes

Door material: opaque

The door handle is a different colour to that of the door: yes

The door is fitted with a return spring: no

Interior room

The flooring is uniform: yes

The flooring is in good shape: yes

There are overhanging elements at a height of under 2.20 m that do not continue down to the ground: no

The lighting is uniform: yes

The lighting is adequate: yes

Bathroom

There is some kind of alarm system in place for calling for assistance that can be activated from inside the bathroom: no

The floors and walls are different colours: yes

Sanitary equipment and walls are a different colour: yes

Meeting rooms or event areas

General information

Name of the room reviewed: duche Vichy

Floor where it is located: 1

Interior access

It is accessed: flat

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Type of door: swing door

Type of opening: inward

Door material: opaque

The door is a different colour to the wall: yes

The door handle is a different colour to that of the door: no

The door is fitted with a return spring: no

Interior room

The flooring is uniform: yes

The flooring is in good shape: yes

There are overhanging elements at a height of under 2.20 m that do not continue down to the ground: no

The lighting is uniform: yes

The lighting is adequate: yes

Furniture

Type of furniture: benches

Meeting rooms or event areas

General information

Name of the room reviewed: gabinete de Massagens

Floor where it is located: 1

Interior access

It is accessed: flat

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Type of door: swing door

Type of opening: inward

Door material: opaque

The door is a different colour to the wall: yes

The door handle is a different colour to that of the door: no

The door is fitted with a return spring: no

Interior room

The flooring is uniform: yes

The flooring is in good shape: yes

There are overhanging elements at a height of under 2.20 m that do not continue down to the ground: no

The lighting is uniform: yes

The lighting is adequate: yes

Meeting rooms or event areas

General information

Name of the room reviewed: gabinete Médico

Floor where it is located: 1

Interior access

It is accessed: flat

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Type of door: swing door

Type of opening: inward

Door material: opaque

The door is a different colour to the wall: yes

Interior room

The flooring is uniform: yes

The flooring is in good shape: yes

The floor is carpeted: no

There are overhanging elements at a height of under 2.20 m that do not continue down to the ground: no

The lighting is uniform: yes

The lighting is adequate: yes

Furniture

Type of furniture: chairs

Notes: altura das Marquesas - 57cm (altura não regulável)

Meeting rooms or event areas

General information

Name of the room reviewed: duche Vichy

Floor where it is located: 1

Interior access

It is accessed: flat

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Type of door: swing door

Type of opening: inward

Door material: opaque

The door is a different colour to the wall: yes

The door handle is a different colour to that of the door: no

The door is fitted with a return spring: no

Interior room

The flooring is uniform: yes

The flooring is in good shape: yes

There are overhanging elements at a height of under 2.20 m that do not continue down to the ground: no

The lighting is uniform: yes

The lighting is adequate: yes

Furniture

Type of furniture: benches

Meeting rooms or event areas

General information

Name of the room reviewed: gabinete de Massagens

Floor where it is located: 1

Interior access

It is accessed: flat

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Type of door: swing door

Type of opening: inward

Door material: opaque

The door is a different colour to the wall: yes

The door handle is a different colour to that of the door: no

The door is fitted with a return spring: no

Interior room

The flooring is uniform: yes

The flooring is in good shape: yes

There are overhanging elements at a height of under 2.20 m that do not continue down to the ground: no

The lighting is uniform: yes

The lighting is adequate: yes

Meeting rooms or event areas

General information

Name of the room reviewed: gabinete Médico

Floor where it is located: 1

Interior access

It is accessed: flat

Connecting door

The space before the door is: horizontal

The space behind the door is: horizontal

Type of door: swing door

Type of opening: inward

Door material: opaque

The door is a different colour to the wall: yes

Interior room

The flooring is uniform: yes

The flooring is in good shape: yes

The floor is carpeted: no

There are overhanging elements at a height of under 2.20 m that do not continue down to the ground: no

The lighting is uniform: yes

The lighting is adequate: yes

Furniture

Type of furniture: chairs

Notes: altura das Marquesas - 57cm (altura não regulável)

Hearing accessibility

Surroundings

General information

Type of access road: pedestrian and vehicular

Incline of the access road: steep slope

Establishment access

General information

The entrance reviewed is: the main one

The entrance is flat: no

It is accessed: via a ramp

Entrance door

Doorway width, per single-leaf door: 82 cm

Doorway width for all door leaves: 132 cm

There is an interphone: no

Customer service area

Interior access

It is accessed: flat

Features

There is a customer service desk: yes

Vertical route

Lift

General information

The lift is panoramic: no

Notes: no momento da visita, o elevador não estava a funcionar.

Usability and safety

Visual cues to indicate the floor stops on and the direction of the lift: both inside and outside the lift

There is an alarm system in case of an emergency: yes

Vertical route

Stairs

Other information

The stair lighting is uniform: yes

The stair lighting is adequate: yes

Adapted toilet in common area

General information

Stand-alone cubicle

Characteristics

Interior access

It is accessed: flat

Bathroom

There is some kind of alarm system in place for calling for assistance that can be activated from inside the bathroom: no

Meeting rooms or event areas

General information

Name of the room reviewed: duche Vichy

Floor where it is located: 1

Interior access

It is accessed: flat

Furniture

Type of furniture: benches

Meeting rooms or event areas

General information

Name of the room reviewed: gabinete de Massagens

Floor where it is located: 1

Interior access

It is accessed: flat

Meeting rooms or event areas

General information

Name of the room reviewed: gabinete Médico

Floor where it is located: 1

Interior access

It is accessed: flat

Furniture

Type of furniture: chairs

Notes: altura das Marquesas - 57cm (altura não regulável)

Meeting rooms or event areas

General information

Name of the room reviewed: duche Vichy

Floor where it is located: 1

Interior access

It is accessed: flat

Furniture

Type of furniture: benches

Meeting rooms or event areas

General information

Name of the room reviewed: gabinete de Massagens

Floor where it is located: 1

Interior access

It is accessed: flat

Meeting rooms or event areas

General information

Name of the room reviewed: gabinete Médico

Floor where it is located: 1

Interior access

It is accessed: flat

Furniture

Type of furniture: chairs

Notes: altura das Marquesas - 57cm (altura não regulável)

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